We appreciate you as our customer. You can trust us and we would give the high-quality product, such as all Madhappy Hoodies bought at our store. Our Policy of Refund and Returns is shown in detail and you are to consider it before making any claims.
Returns Eligibility
We accept returns on the following conditions:
The Madhappy Hoodie should be untouched, worn-out, and unused in its natural state.
All original tags, packages and other accessories should be intact.
The request to get back should be made in 7-14 days of the receipt of your order.
Purchase evidence (order number or a receipt) is necessary.
Products that have wear, wash, damage and/or changes are not eligible to be returned.
Non-Returnable Items
The items that are not refundable or returnable are listed as follows:
Products sold in clearance or final sale.
Individual or customized Madhappy Hoodie merchandise.
Damaged products as a result of misuse, poor maintenance and normal wear and tear.
Refund Process
After accepting and checking on your refunded Madhappy Hoodie, we will send you the email on whether your refund is approved or rejected.
Refunds approved will be made in 5-10 business days.
The refund is made by way of issuing refunds to the mode of payment.
The cost of shipping is not refundable in case of flaws or wrong item.
Note that the time taken to process a transaction might take some time depending on your bank/payment provider.
Exchanges
We do size or color exchanges, but this depends on the stock of the products.
Exchange requests should be eligible to returns.
In case the desired Madhappy Hoodie model is out of stock, a refund or store credit will be provided.
Damaged or Incorrect Items
In case of an ordered Madhappy Hoodie that is damaged, defective, or wrong, you should then communicate with us within a period of 48 hours after delivery with clear pictures of the problem. At no extra cost, we will either issue a replacement or a full refund.
Return Shipping
Return shipping costs are borne by the customers except in cases where the item is faulty or wrong.
To track back deliveries, we advise having a trackable shipping service, since we do not deal with lost packages in the returns.
Contact Us
In case you need answers to questions about returns or refunding your Madhappy Hoodie you can contact our support team. You may contact us on the customer service email or the support page on our web site. admin@madhappyhoodie.com
We also have the right to change or revise this Refund and Returns Policy without any notice. The changes would become effective as soon as they are posted.
We are glad you have decided to spend your money with us on Madhappy Hoodie.
Email: support@madhappy-hoodie.com
Address: 3713 Wyckliffe Pkwy, Toledo, OH 43613, United States.